I rarely return food, but I've done it once or twice. I got a sandwich where the bun was so hard it made a noise when I hit it on the table. Then the manager started yelling at the employee like, "She says her bun is rock hard!" and I hadn't said that. When I got my 2nd sandwich it didn't have bacon on it like it was supposed to, but I didn't complain 'cause I know how it feels to be on the receiving end.